Frequently Asked Questions

We have two levels of service:

Yes, we will handle it all! From taking photos of your property, filtering potential tenants, running background checks, and credit reports, to conducting walkthrough of the property at move in and educating tenants in what is expected of them.

We do! We have a communication platform for tenants and vendors that allow us to handle request promptly and efficiently. 

No. Repairs under a preset amount will be ordered without property owner intervention. Large expenses, as paint and repairs between tenants, will be quoted and presented for owners’ approval.

Absolutely not. What the vendors quote and charge us for the work, we pass on to property owners unchanged, and provide proper documentation to back this up, every time. Our sole source of income is the monthly fee, whether fixed or as a percentage of collected rent.

The monthly statement for your units, along with backup documentation for any expense is emailed to our property owners the last day of the month or the first business day of the following month. While funds are sent that same day, they usually arrive to your bank account the next business day.

We charge a percentage of collected rent for our full service, which we deduct from owners proceeds monthly, if, and only if, rent is collected. No rent collected? No fee.

For our emergency service, the percentage fee is lower and is billed biannually in advance (January and July).